How does the market fails the customer? a UAL “dear john” letter says it all. medium.com/@Lenny_Mendonc…

How does the market fails the customer? a UAL “dear john” letter says it all. @Lenny_Mendonca/an-open-letter-to-the-new-united-airlines-ceo-or-why-i-left-united-after-3-million-miles-5076b3382978″ title=”https://medium.com/@Lenny_Mendonca/an-open-letter-to-the-new-united-airlines-ceo-or-why-i-left-united-after-3-million-miles-5076b3382978″ class=”link link_untco”>medium.com/@Lenny_Mendonc…