A great cause, a great speaker

The TED conference has been making its speakers available for viewing by the masses (e.g., me), and this talk by Majorca Carter about greening the South Bronx is worth forwarding on. Guy Kawasaki posts about her first, so apologies to anyone who reads Guy before me (and a questioning look for anyone who doesn’t…).

Majorca’s talk is riveting for her passion, commitment, and perfect mix of polish and promise. This is must-see TV for anyone with a cause. Study it, mimic it, channel its spirit into your own projects.

Guy’s comments on her speaking style were also informative–about both her and Guy. Great speakers like Guy are clearly great students of speeches, but it’s not easy to see them in action. Now TED’s collection offers a great set of training tapes for the rest of us.

The ethanol mousetrap (and moonshot)

As Ethanol, the solution du jour for our energy needs, comes into the spotlight, it reveals itself to be as realistic a near-term solution (and long-term panacea) as its predecessor, hydrogen. Ethanol will not now, nor may it ever, provide the energy independence people seek. As Julia Olmstead writes in Counterpunch:

Improving fuel efficiency in cars by just 1 mile per gallon — a gain possible with proper tire inflation — would cut fuel consumption equal to the total amount of ethanol federally mandated for production in 2012.

Many others have made this same point before. What’s interesting, to this innovation-obsessed blogger, is the underlying impact that the concept of ethanol and other innovations has on the innovation process itself–especially when that process requires public effort and political will. What does the thought of a simple, clean solution just around the corner do to our ability to act with the solutions we hold in our hands (like raising mileage standards by 1 mpg)?

If a bird in hand is worth two in the bush, why is a technological solution in hand worth less than one around the corner? Is it the promise that this next one will take less effort and will to implement than the ones we have available today?

That promise of the better mousetrap that sells itself undermines more than just green technologies. It undermines innovation in organizations big and small. The possibility that tomorrow’s idea will be easier to implement than todays keeps us tolerating the status quo. It’s just like Annie sings: “The sun will come out, tomorrow. You can bet your bottom dollar.” Or was she pushing solar?

Racing the organic train

Remember in the old movies when a car was racing the train to cross the tracks? The same race is underway right now between organic, the concept, and organic, the marketing feature. Nowhere was this made more clear to me than this morning, when I saw Kellog’s new Organic Rice Krispies.

The consumer market is undergoing a rapid shift towards “organic” food. The sign of the times is Walmart’s declaration of providing organic alternatives in their food offerings. Organic used to be a fringe market. Its acceptance by mainstream retailers and producers is creating a race between consumers who are asking, with their dollars, for more confidence in their food supply (from mad cow, to factory farms, to GMO foods, to Bovine Growth Hormone, to trans-fats, and on and on) and producers who are asking, with their dollars, for broader legal definitions of terms like “organic” in order to keep doing as much of what they already do as possible.
Will the shift in consumer demand create meaningful changes in the food supply? Or will the train that is the established food industry crush the concept into nothing but another meaningless marketing feature?

Michael Pollan (author of Omnivore’s Dilemma, the nearest thing to Silent Spring in the current debate) wrote a wonderful essay in NYT (6-4-06; Mass Natural) recently about the implications of Walmart’s lurch toward things organic:

Beginning later this year, Wal-Mart plans to roll out a complete selection of organic foods — food certified by the U.S.D.A. to have been grown without synthetic pesticides or fertilizers — in its nearly 4,000 stores. Just as significant, the company says it will price all this organic food at an eye-poppingly tiny premium over its already-cheap conventional food: the organic Cocoa Puffs and Oreos will cost only 10 percent more than the conventional kind. Organic food will soon be available to the tens of millions of Americans who now cannot afford it — indeed, who have little or no idea what the term even means. Organic food, which represents merely 2.5 percent of America’s half-trillion-dollar food economy, is about to go mainstream.

Pollan raises the critical issue: if Walmart insists on charging only 10% more for its organic foods, it will be virtually impossible for the concept of “Organic” to survive. What’s left will be the Organic Rice Krispies of the world: old wine in new, green, bottles.

Fortunately, my race-with-the-train analogy is not the only one that applies. The mass market often coopts emerging fringe concepts (like locally brewed beers into “macro-micros,” italian cafes into Starbucks, and Tex-Mex into McChipotles). And there is good evidence that this helps, rather than hurts, the cause. The very superficiality of marketing features legitimizes fringe behaviors, turning them into more acceptable desires for more people. One study found, for example, that when a Starbuck came to town, more people began buying coffee (and hanging around) at local coffee shops too. Who used to meet friends at a coffee shop (any coffee shop) before Starbucks?

The question on my mind: did Snap, Crackle, and Pop really go green or do they just drive their SUVs down to meet at the nearest Starbucks for a Free-Trade latte?

7 things every environmental entrepreneur should know

A lot is happening at the intersection of environmentalism and entrepreneurship these days, and it’s creating a hybrid form: the environmental entrepreneur. Some are coming from the entrepreneurial community. Many more are environmentally driven and, realizing that “commerce is the engine of change,” are starting new ventures. Here’s some quick advice based on having a front row seat at the intersection for the past few years.

  1. Solve the right problem first.
    That problem has to be the customer’s. Your project will, by definition, benefit the environment and coming generations (you’re an environmental entrepreneur, right?). But if it doesn’t also benefit the people who have to pay for it in the first place, it will die. If the first slide in your presentation doesn’t clearly describe a living customer and a real pain they are feeling now (and you could solve), then you’re not ready. Don’t lead with global warming, greenhouse gas emissions, or wetland protection unless you’re talking to the people who feel this pain directly (like foundations and policy makers). Instead, talk about how your solution will help the customer–help grow market share, reduce costs, improve quality, increase margins, reduce weight, grow hair, or get their kids into Princeton. Solving the customer’s problem first focuses you on the here and now, forcing you to be the one person who understands better than even your customers, what they need.
  2. Always solve more than 1 problem.
    Good ideas solve someone’s problem. Great ideas solve more than one problem. Don’t waste your time pushing one-dimensional solutions, the successful ventures, green or otherwise, that you hear about solve multiple problems at once. That means solving the problems of suppliers, distributors, retailers, and regulators, and investors. Powerlight developed a solar panel system that clicks together, has a layer of insulation underneath, doesn’t require penetrating the existing roof, and is durable enough to walk on. This reduces the efficiency of their panels (as they don’t tilt toward the sun) but it makes installation easy, and installers recommend them. Whose cooperation do you need? What do they get out of the deal? Run the numbers. If everyone doesn’t win, go back to the drawing board until you find a solution where everyone does.
  3. Embrace style.
    Somewhere along the way, style became the antithesis of substance. Nearly 100 years of Madison Avenue advertising has made style a cheap substitute for substance (just look at the US auto industry). But you can’t blame them. Consumption is as much about identity as it is about performance. Nike, Coca-Cola, Apple, and Chevy all sell identity as much as the products their names are on. The Prius was helped by images of celebrities filling the gas tank; Willy Nelson’s name scored style points for biodeisel among truckers; even Gore is revamping his style to great effect. Think about your new venture: Style has a substance all its own. What’s yours? What’s your company’s identity and who wants to share it with you?
  4. Don’t make leaps.
    Most environmental entrepreneurs have visions of fixing entire systems–after all, that’s what’s broken–and design solutions that promise wholly new technologies enabling (and requiring) wholly new behaviors. Think hydrogen fuel cell vehicles, which require innovations in fuel cells, fuel, fueling stations, fuel companies, and fuel distributors, to mention just a few. But that’s where most promising ideas fail. Innovations succeed when they offer evolutionary, not revolutionary, changes in behavior. Create a design that provides small steps, easy changes, for your customers. Edison designed his electric light to look and act just like the gas lighting existing customers were used to. Only later did people start using electricity for other uses. Natura non facit saltum: Nature does not make leaps. Neither will customers.
  5. Know when good enough is good enough.
    You will always have two choices: keep working on the product or get it into the hands of customers and see what happens. Hundreds of millions have been poured into perfecting the Hydrogen fuel cell vehicle, all based on what people think the automobile industry will want in 15-20 years. Jadoo Power Systems, on the other hand, found a way to put hydrogen fuel cells into the hands of customers today. How? By taking the technology that exists today and designing products that people need now. Jadoo sells power solutions to video crews, rescue workers, and the military–all of whom will pay right now for something than provides the same power for less weight. And by doing so, they are learning dramatically (doubling performance while halfing costs). Get to the market as soon as you can–there is no substitute for learning what people will pay for, and how they’ll actually use it.
  6. Forget the better mousetrap.
    Emerson had it wrong. Build a better mousetrap and the world will not beat a path to your door. The better mousetrap–or whatever your solution–is the beginning, not the end. Once you have that, you need to market it. You need to get the word out to your customers quickly and effectively by building a website, sending out a press release, writing an editorial (or better yet, an article describing the problem, the market, and the opportunity better than anyone else has yet). Who needs to know about your product? How are they going to hear about it? How can they reach you? The light bulb was 40 years old by the time Edison started marketing his version. The steam engine was over 100 years old before James Watt found the investors, distribution channels, and manufacturing partners to bring it to the mass market. We remember Edison and Watt because they built successful business around existing mousetraps.
  7. Remember, success makes you the new problem.
    Careful what you wish for–you just might get it. Any company that succeeds grows, and any company that grows needs to worry about managing cash-flow, making payroll, paying creditors, and staying around in the long-term. Compromises start to creep in, waste starts to add up, and pretty soon you’re part of the problem. For environmental companies, this is especially challenging. A world filled with electric cars would be a world littered with lead-acid batteries and darkened by coal-burning power plants. Look to companies who, like Patagonia in the last decade or Hewlett-Packard in the 1950s, turned away from growth in order to remain the companies they wanted to be in the first place. Just remember, when you succeed, why you started in the first place.

The return of the Long Tail

Two very nice posts take up the story of Budweiser’s “Long Tail Libations” (a perfect name, to say the least, for generating buzz these days). Chris Anderson’s post picked up on another post from the Brookstone Beer Bulletin (which in traditional blogosphere fashion is picking up on an earlier Chris Anderson post).

Anheuser-Busch has launched a new wine & spirits subsidiary, aptly naming it “Long Tail Libations” because its charter is to develop and launch many new and relatively unique (read small) brands that would not see the light of day in a company otherwise focused on a handful of national brands.

The cool idea in this string of posts is that the long tail of local beer was there before the mass market began dominating with a brands backed by major advertising. Sound familiar? The major beer brands were born in the 1950s–or reborn from previously local brands–and grew to prominence on the back of newly national advertising, distribution networks, and refrigeration.

In essence, we are now entering the long tail’s second coming. Thanks to even more sophisticated national distribution, we can live in California and drink Boston’s favorite micro-brewed beers. There is a story here that goes beyond the “Long Tail,” and involves how “what the long tail is doing to consumers” is doing to markets and the nature of products and services. That one’s for another post.

In any case, Bud’s problems are the same problems as most major brands–how can you build an organization capable of exploring the long tail, which is either where the next major brands are going to be, where all the sales growth is going to come from, where the earnings growth is going to come from, or all three?

How to read a business book

About 3,000 new business books are published each year in the U.S. (according to the Economist). That’s roughly 57 new books each week when, for most of us, reading even one a week feels like an accomplishment. How do you keep up? How do you read a business book?

Because I study, write, and teach innovation—a subject that fills a healthy chunk of the business book market–I end up reading a lot and so do many of the people I know (professors, consultants, and professional book reviewers). When Comstocks asked me to write a brief column, “how to read a business book,” I asked my friends and colleagues how they selected, read, and thought about business books. Their responses are organized here.

I. Read wisely.
You’ll never read everything, so relax about it. Instead, be strategic in your choice of what to read. Know what subjects you’re interested in and what you’re looking for. Books tend to focus on subjects like leadership, managing people, operations, entrepreneurship, marketing, creativity, etc… If you’re a new manager, a book on managing people can give you a good sense of how to select, train, and reward employees. If you’re looking to grow your business, a book about marketing or sales will help you think about finding new customers or closing deals. Since you’ll never read them all, know why you’re reading the ones you choose.

Books also tend to fit one of four flavors: prescriptive, descriptive, narrative, and fables. Prescriptives promise to particular solution: managing teams, motivating poor performers, making strategic decisions, finding a job, reaching your full potential, leading organizations, etc… and usually have some number of answers (5 secrets, 7 habits, 22 laws, etc…). Descriptives offer interesting explanations of what’s going on but no real actionable advice (e.g., The Tipping Point and The World is Flat). Narratives are the “great man” and “great woman” stories, usually auto-biographical, that explain how that one person was responsible for a company’s great performance (Who Say’s Elephants Can’t Dance). Finally, there are the fables, short books that offer a simple creamy insight inside a fluffy, allegorical, outside. Usually (and not surprisingly) food-related: like cheese, fish, chicken-soup. High-calorie and low-nutrition books, read them at your own peril. Know which kind of books you enjoy reading, when, and why.

2. Don’t read.
There is such a thing as reading too many books. The “margin of diminishing returns” rule applies to reading business books. Don’t read more than 2-3 books in any one field: the first can teach you a lot, the second will add a bit more, but the third will likely sound repetitive. Once that happens, move on to another field or topic. If you want to do this right, start with the classics (like Peter Drucker). As Simon London, an occasional reviewer for the Financial Times says, “It is a cliche, but true, that the biggest challenge for any management writer is finding something to say that Drucker has not already said better.”

3. Read efficiently
The first chapter of a business book (almost) always provides the entire set of ideas contained in the book. Also, the authors likely spent the most time and attention on it, as it was the one they used to pitch the book to the publishers. Read that chapter well. Most of the other chapters will elaborate on the ideas presented here—so decide in this first chapter which ideas are most interesting to you and read (or skim) those subsequent chapters closely.

Also, because readers pay attention to the beginning and end of every chapter, paragraph, and section, if writers want to say anything important, they usually say it there. So a well-written book can often be read simply by reading the first section of every chapter, the first paragraph of every section, and the first sentence of every paragraph. Decide how much time you’re willing to devote to this book. Is it a classic? Read it well throughout. Is this your second book on a subject? Read the introductions to each chapter, and skim the sections. Try to figure out what each chapter and section are saying—in your own words—and search for the key points. Is this your third (or more) book? Read the chapter headings and only dive deeper if it looks like you’ll find something you don’t already know.

4. Read skeptically.
Most business books are made of three roughly equal parts. The first part is just plain obvious. It’s the head-nodding claims about how critical leadership is, what changing times we live in, or how we need to be happy in our work. This stuff makes sure the reader is reading the right book—a little like when the flight attendant tells you where this fight is heading. The second major part includes the ideas that are common to most every business book on the subject: leaders are visionary, innovation is about breaking the rules, etc… This is valuable knowledge the first time you hear it, and also why the second book you read is less enlightening. The last third of the book is what’s the unique contribution of the author. When you’ve got a good sense of the first two thirds, you can begin skimming books looking for this last, elusive bit of value. But beware! The rule of thirds applies here too: 1/3 of this unique contribution will be brilliant, 1/3 will be obvious, and 1/3 will be complete malarkey. You’ll have to figure out which is which.

5. Finally, read the reviews
Even if you read the book, read the reviews other people write. For some books, it’s more important to know what everyone else thinks it says than to know what the author actually said. These are the cocktail and conference room books: Tipping Point, Innovator’s Dilemma, etc… I recommend getting familiar with one or more professional reviewers, like Jim Pawlak (syndicated columnist, Biz Books) and Robert Morris (a top-ten reviewer for Amazon)—it’s easier to trust a review when you’ve read others by the same reviewer. Read a few reviews to find out how everyone has decided to interpret these books. Tipping Point is about how networks enable the flow of ideas; Innovator’s dilemma is about how established companies always miss the next disruptive technology–these books are about a lot more than that, but this is what everyone thinks they said.

The real revolution…making new markets

There’s a lot of talk about how alternative energy will displace oil, but the real revolution will probably not come by replacing a single ingredient in the jambalaya that is our current energy predicament. It will probably come from making wholly new markets where none existed before. One such market is emerging now: the market for energy savings (see Red Herring’s Checks For Demand-Response). Think of it as Web2.0 for the 100-year old energy industry.

Got any unused energy to sell? Maybe. If you’re big, flexible, and organized. If you are, then you may be able to sell to utilities the ability to turn off your big ticket energy appliances (think HVAC, primarily, but also other major energy drains that you can do without for short periods of time with little advance warning). The idea is called demand-response, and it enables the utilities to avoid those rolling black-outs that shutter entire neighborhoods (causing technical and PR nightmares).

But if you’re not big, flexible, and organized, there’s no market for you. Enter market-makers like Consumer Powerline, which both enables consumers to sell their (potentially) unused power and aggregates many small consumers into a single big, flexible, and organized one. In essence, companies like Consumer Powerline are mimicking utilities by enabling and then aggregating the demand response capabilities of their clients and selling it back to the utilities under peak power conditions.

The interesting idea: using technology to enable and then aggregate many small energy sources (in this case, sources of energy savings) which then can be sold back to the utilities. Once such a ground-up market emerges, the variability in energy demand and production becomes itself a resource to manage and commercialize. Call it Grid2.0, it’s a business model very similar to Web 2.0, in which IT enables, aggregates, and then exploits the value of user-generated content.

TiVo surfs the inexorable tide

As the revolution slowly unfolds…Tivo responds to the networks’ posting their programming on the web by partnering with startup Brightcove to allow TiVo subscribers to download (via the web) “television-like” programming: Tivo Brightcove pact.

So while the networks fret about how their right to bundle good and bad shows together, stuff the gaps with commercials, and insist viewers sit through the whole mess, the world evolves around them. And while they put some half-hearted effort into posting their own shows on their own websites, others find a better way to give the viewers what they want.

Is it really unexpected that we would receive programming via the web? We saw that wave coming a mile away. The interesting questions aren’t if, but how. Will we all watch via RSS feeds? Via blogs, complete with commentary? Bundling will look more like Long Tail TV than must-see TV, where recommendations will lead particular viewers along particular paths based on their own preferences.

In that world, neither TiVo (with or without Brightcove) nor the networks have an advantage.

Google vs Microsoft, deja vu all over again

Had Santayana been a business guru, he might have noted how business’ obsession with the now guarantees they will repeat the past. A wonderful article by Steve Lohr in the NYT today (Microsoft and Google Grapple for Supremacy) put the battle for the internet in the context of historical battles: for the automobile market (Ford vs GM) and for retailing (Sears vs Montgomery Ward) in the early 1900s.
As Lohr points out:

…perhaps even more significant, those who came out on top, judging from history, had two more specific attributes. They were the companies, according to business historians, that proved able to adapt to change instead of being prisoners of past success. And in their glory days, these corporate champions were magnets for the best and brightest people.

Interestingly, the first case, of “not being prisoners of the past” seems to be both the reason why nervous executives avoid history and, at the same time, remains prisoners of their own.

The second case, winning the war for talent, may be misleading as it’s a real chicken-and-egg issue. Lohr suggests the scientist Kai-fu Lee’s migration from M’soft to Google is a sign of Google’s winning the war for talent, similar to when Robert E. Wood left Montgomery Ward for Sears. The same thing happened at Ford. One of Henry Ford’s top executives, Knudsen, went to GM, where he was responsible for many of the manufacturing innovations that enabled GMs rise.

But it was not Knudsen’s arrival at GM that signaled the turning point. It was his departure from Ford . A subtle difference, yes, but a crucial one.

Knudsen left because Henry Ford stopped listening to his lieutenants–who were pushing for different car models and more robust manufacturing (two other top executives left as well, Harold Wills and Norval Hawkins). Did Kai-fu Lee leave because Google looked like more fun, or because M’soft stopped listening? If you focus on his arrival, it looks like Google is winning; if you focus on his departure, it looks like Microsoft has already lost. A subtle difference.

History has a lot to say, but Lohr ends the article by asking historian Richard Tedlow what insight history might provide into the future: “I’m a historian,” said Mr. Tedlow of Harvard. “Ask me in 10 years and I’ll tell you why what happened was inevitable.”

Bush’s better mousetraps, the saga continues

The Bush administration has become adept at dangling technological panaceas in front of us, promising a solution is around the corner that will end our energy woes (earlier). The latest in the litany is ethanol–the promise that converting biomass (corn, switchgrass, sugarcane) into ethanol would displace some percentage of gasoline consumption, thus reducing our “oil addiction.” Unfortunately, we may be as addicted to corporate lobbying and government subsidies as we are to oil, dooming any effort to effectively promote ethanol.

The recent spikes in gas pricing have been attributed to a government mandate for increased ethanol additives–something that everyone saw coming and nobody managed to plan for. And now ethanol shortages have driven up prices everywhere. Underneath the surface, however, we find that the shortage in ethanol comes in large part from steep tariffs on ethanol imports:

The U.S. currently levies a tariff of 2.5%, as well as a second duty of 54-cents-a-gallon, on all ethanol. That equals a giant tax that must be factored into already sky-high gas prices, and helps explain why the import market remains tiny. (WSJ, A Good Gas Idea)

Emerging technologies will never overpower the established interests strictly on technical merits. As the WSJ editorial continues, “[domestic] ethanol makers receive more government subsidies and are responsible for far more of the current gasoline price spike.” When it comes to complex systems, and energy is as complex as they get, new solutions (or even underused old ones) will have to find ways to ally with established interests or they will remain, as Bush said, just around the corner. Good for politicians, bad for progress.